NIH NEI needed a process automation solution to improve the efficiency, transparency, and reliability of key administrative functions such as budget requests, on-boarding logistics, and other human resource-related processes. Many of the existing processes were hindered with manual, multi-step and inconsistent paper-based forms, and with limited ability to track, manage or quickly approve critical agency requests.
In 2018, as part of an extensive analysis and overhaul of agency process effectiveness, the National Eye Institute (NEI), awarded Technatomy a three year digital process automation (DPA) contract to rapidly identify, design, develop, test, deploy, operate, and support critical business process management applications to improve the efficiency, transparency, and reliability of key administrative functions such as budget requests, on-boarding logistics, and other human resource-related processes.
Technatomy deployed a leading DPA platform for its ability to quickly model candidate processes, ideate “what-if” scenarios, graphically design in real-time, employ low-code / no code technology, incorporate artificial intelligence (AI) and machine learning (ML) algorithms, manage data and document integration, and rapidly deploy into various cloud-based operating environments. Following an agile-based implementation methodology, tailored to NEI’s organizational strategy, business process needs, and resource constraints, and leveraging its IntrafaciXTM advanced technology research and development (R&D) group, Technatomy successfully deployed a fully automated “Funds Request” (“Additional” and “Prior Year”) process into the National Institutes of Health (NIH)-hosted Microsoft Azure IaaS production cloud environment.
This project enabled much faster completion of agency funding applications; improved coordination, communication, and tracking of requests in process; and enhanced visibility and transparency of budget allocations. This digital process automation project and executive sponsor were awarded a Federal Health IT (“FedHealthIT”) Innovation Award. We provided end-user and administrative training to NEI employees and supported organizational change management initiatives by presenting the impact of intelligent automation to key agency stakeholders.
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